Peace of mind
When choosing Copiers UK to look after your needs, you are placing your care in the hands of one of the UK's most experienced teams. We are a national account support agent for Ricoh UK & HP Service Partners, and arguably the most experienced eCopy and managed print support teams in the UK.
| Support Infrastructure | ||
| |  | UK Service cover with offices in London, Birmingham and Manchester |
| | | Average of 10 years experience per engineer |
| | | Microsoft MCP, MCSE, MCSA |
| | | All engineers are HP Canon, Ricoh, Kyocera, Uniflow, Safecom, eCopy, & INVU certified |
| | | Dedicated IT & Software Support Centres in London & Manchester |
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| Service covers the following | ||
| | | All Parts and Labour ( only genuine parts are fitted ) |
| | | Remote diagnostics & proactive monitoring |
| | | Over 90% first time fix rate |
| | | Average response times well under 4 hours and under 2 hours within London |
| | | Regular preventative maintenance |
| | | Loan replacement equipment within 24 hours |
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| What this means for you | ||
| | | Local service centres, offering you "on your doorstep" support and consistent faces for continuity of care |
| | | Industry leading response times and first time fix rates |
| | | Motivated and knowledgeable people |
| | | Instant access to spare parts |
| | | Support calls answered instantly - less time on the phone when booking service calls |
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©2010 www.copiers.uk.com |
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